General Policies & Information

• Policies subject to change without notice.

Check-in/Check-out & Hours

• Check-in: 12 noon
• Check-out: 11 a.m.
• Business Office Hours: 9 a.m. - 5 p.m. 
• A completed Reservations for Minors form is required for all unaccompanied minors. Download the form here: http://www.rvonthego.com/images/PDF/Reservations-For-Minors061917.pdf.

After Hours Arrival

• If your plans change and you need to arrive outside of normal business hours, please refer to your confirmed reservation information. Or, contact or message our call center at (650) 206-7323 prior to arrival to make late arrival arrangements.

Reservations & Payments

• Your credit card will be charged Itinerary Total prior to arrival, up to a maximum deposit of one night rack rate. Any remaining balance is due prior to arrival.
• Prices and site type are subject to availability.
• The rates displayed do not include any applicable service fees or charges for optional incidentals. 
• To make changes to your reservation, please call our Reservation Department at (877) 864-2728 and specify that you booked your reservation online.
• If I used a credit card for a deposit, guarantee or payment, I authorize MHC Property Management L.P. to charge any expenses incurred during my stay to that credit card or apply funds you have on deposit with us against what I owe.

Cancellations & Refunds

• In the case of multiple sites booked, cancellation penalties apply to each site that is cancelled or changed. 
• No refunds will be issued for early check-out.
• If the cancellation fee is greater than the deposit received, the guest is required to pay the difference.
• Extended stays (28 days or longer): The deposit is non-refundable at any time.

Pet Policy

• Pets are allowed.

Campground Services & Information

• Free WiFi hotspot located in the office. Additional WiFi available at the site for a fee.
• We do NOT allow tent camping. Please do not bring tents or truck camper shells to the resort when you camp.
• Due to size restrictions only motorhomes are permitted on Premium Inland sites.
• Our sites accommodate the smallest RVs to 45' motorhomes.
• The main office does not accept guests' packages and mail; packages will be returned to the sender. If a package is received and accepted, a $10.00 Mailbox Fee per package will be applied to your reservation. We encourage you to use an Amazon Locker or contact our local Post Office.